Summary/objective

This position is responsible for providing exceptional customer service by being well-versed in teller work and customer service functions and provides loan support to the branch manager or lender by performing loan assistant duties.  

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Opens various new depository account products and services
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items
• Cash handling, including but not limited to, counting, verifying and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
• Assists in the rotation of vault custodian (buy/sell cash to tellers, maintain sole control and vault security, count and balance the vault cash daily)
• Works with customers to update existing deposit accounts
• Maintains a well-developed, working knowledge of products, services and processes offered
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role
• Completes documents for special requests such as direct deposit, wire transfers, stop payments, etc.
• Assists with research of loans, organizes new and renewal loan documents, prepares loan file for closing, and issues loan proceeds checks. 
• Responsible for bank opening and/or closing.
• Maintains the highest level of confidentiality with all information obtained.
• Promotes the bank’s products and services.
• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers.
• Meet expectations for attendance & punctuality.

 Competencies

• Clear and effective verbal, written and interpersonal communication skills
• Excellent analytical and problem-solving skills, ability to diagnose, resolve or escalate a critical situation

• Basic math and computer skills 
• Ability to use multiple computer systems and applications
• Ability to handle multiple priorities simultaneously

 Supervisory responsibilities

 None

Physical demands

Standing or sitting for prolonged periods. Adjusting or moving objects up to 20 lbs.

Travel required

Some travel may be necessary as the need arises.

Required education and experience

• High School diploma or equivalent

Preferred education and experience

• Previous teller and cash handling experience preferred
• Knowledge of Community First Bank’s products, services and policies
• Knowledge of daily branch, vault and ATM operations
• Maintain knowledge of compliance and regulatory issues as appropriate

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

                                                                        GOOD CREDIT IS A MUST

                                                  CREDIT REPORT IS REQUIRED FOR EMPLOYMENT